Shipping
1. Do you ship to countries other than Mexico?
Yes, we can ship any of our items to anywhere on the planet.
2. What is the estimated delivery time for my order?
Within the United States, purchases are delivered between 10 and 25 days after purchase.
Orders from outside the United States may take longer to arrive.
You can get your order delivered quickly for an additional cost.
3. My order has not arrived yet.
Products are usually shipped within 1-2 days of receiving payment. If the deadline has passed, please write us an email so we can provide you with additional information.
4. My order has not arrived yet.
If you have not received your order, please contact us so we can investigate. This is because international orders must clear customs.
5. I am concerned about the security of my credit card information.
As we use PayPal to process all of our transactions, you can rest assured that they are completely secure. PayPal protects you against fraud and we do not store any personal information on our systems.
6. Why has only one thing arrived and the rest not?
We have several warehouses in different locations for logistical reasons. Depending on stock, your products may be shipped from several warehouses. There is no reason to worry; This is common. Your second item(s) will most likely arrive soon. Please email us if you have any additional concerns.
7. I have had a problem with my order.
Please accept our apologies for any inconvenience this has caused you. Please contact us as soon as possible and take photos of the damage so we can repair it for free.
8. I want to make some changes to my order or cancel it completely.
Changes can only be made during the first 24 hours of purchase. Please contact us as soon as possible so we can help you make any necessary changes to your order.
Yes, we can ship any of our items to anywhere on the planet.
2. What is the estimated delivery time for my order?
Within the United States, purchases are delivered between 10 and 25 days after purchase.
Orders from outside the United States may take longer to arrive.
You can get your order delivered quickly for an additional cost.
3. My order has not arrived yet.
Products are usually shipped within 1-2 days of receiving payment. If the deadline has passed, please write us an email so we can provide you with additional information.
4. My order has not arrived yet.
If you have not received your order, please contact us so we can investigate. This is because international orders must clear customs.
5. I am concerned about the security of my credit card information.
As we use PayPal to process all of our transactions, you can rest assured that they are completely secure. PayPal protects you against fraud and we do not store any personal information on our systems.
6. Why has only one thing arrived and the rest not?
We have several warehouses in different locations for logistical reasons. Depending on stock, your products may be shipped from several warehouses. There is no reason to worry; This is common. Your second item(s) will most likely arrive soon. Please email us if you have any additional concerns.
7. I have had a problem with my order.
Please accept our apologies for any inconvenience this has caused you. Please contact us as soon as possible and take photos of the damage so we can repair it for free.
8. I want to make some changes to my order or cancel it completely.
Changes can only be made during the first 24 hours of purchase. Please contact us as soon as possible so we can help you make any necessary changes to your order.